Q: Do I always need internet access to view the materials? I fly a lot for my job and can get work done while flying.
A: All our documents can be locally stored on up to two devices (computer, tablet, phone, etc.) and are accessible offline. These documents are encrypted and viewable only with the free Javelin PDF reader, available for download from Drumlin Security or the App Store or Play Store for mobile devices. The videos are not downloadable and require internet access. Q: I will use my work computer for the course, but they do not let me install any software. Your files require this Javelin PDF reader. Can I get the files in regular, non-encrypted PDF? A: Restricting software in company machines is quite common (it's the rule rather than the exception), and most of our customers go through this. However, your company's IT people typically install anything you need in your machine if you make a case for it when you submit a ticket. Please tell them you need this software for professional development and send them the Javelin download link Very rarely do they deny such requests, and if your employer is encouraging you to get a PE license and reimbursing your costs to prep, you have an even stronger case. Q: I had previously bought access to some of your products. Do I still have to pay the full course fee? A: Certainly not! We have options that allow you to pay the course fee minus whatever you paid for any of our products as long as the purchase was within the last 12 months. So please let us know when you're ready to upgrade, and we will send you a coupon code to make up the difference. Q: Is it true your course has a money-back guarantee? A: Absolutely! We have designed this course carefully, and anyone who meets the requirements will pass the exam. Other test prep services offer to let you retake their course, but what's the point of retaking a class if it didn't work for you? This is why if you take our course, follow our plan, and meet all the requirements, you can get your money back if you don't pass the exam. You can re-take the class again for free if you so desire, instead of getting money back. See further below to learn about the requirements for the pass guarantee. Q: How do I submit the work assignments? A: For the problems in the book, you can take pictures of (or scan to PDF) your handwritten solutions and upload them to our cloud storage. Each study plan is fully customized, but typically, you will have to submit work weekly. For the Online CBT exams, we receive all results automatically. Q: Your suggested study plan takes 18 weeks. I would like to take longer than that, but I still want a pass guarantee. Can you do that? A: Absolutely, yes. Remember, our suggested study plan is more like a template that works well for most people. However, we can work with you and create a personalized plan so you can go slower with less work due every week than in the default plan. We can also insert "break" weeks whenever your personal/professional life needs them. We guarantee you will pass the exam if you stick to the schedule we defined when you signed up and work consistently. Q: How do I get help if I become stuck and need help understanding the solution to a problem? A: Email us any questions or post your question in the private Slay the PE community forum, and you will get an answer in less than 24 hours. Q: Is it true that you give away a replica of the exam booklet and markers? A: Yes! Customers of the On-Demand course who reside in the United States get our replica of the exam "scratch pad" booklet and two markers shipped for free! These are great for practicing and familiarizing yourself with these tools before test day. Q: How much does it cost? Do you have any coupons? A: Everyone who starts the trial period gets a personalized coupon for $300 off the $1,650 course fee, making the cost only $1,350. You can use this coupon at checkout on our store page. Q: My employer isn't reimbursing me for my costs. Do you have a payment plan? A: Yes, of course. After the trial period, make an initial payment of $600 (it's actually $900, but you get a coupon for $300 for completing the trial) and then two monthly payments of $400 each. When ready, use this link for TFS, or this link for HVAC&R to set up the installment plan. Q: Are there discounts for veterans or enlisted US Armed Forces members? A: Yes! Take the trial period, and if you decide to enroll, email us evidence of your veteran status (e.g., a copy of your DD214 redacted to block out your SSN or your state driver's license if it indicates vet status). Active duty also gets this discount. We will then issue you a coupon for $400 off the course fee. Alternatively (if you are in the Air Force or the Army), you can apply for them to pay the course fee using the Army Credentialing Assistance (CA) Program or the Air Force Credentialing Assistance (CA) Program. With these programs, you will not incur out-of-pocket costs, and you do not have to wait to get reimbursed, as we get paid directly by the respective service. We're working on a similar arrangement with the Coast Guard. Unfortunately, neither the Navy nor the Marine Corps have a CA Program. However, all branches, including the Navy and Marines, have a Credentialing Opportunities On-Line (COOL) program that pays the exam fee (what you pay to NCEES to register for the test) and your yearly license fee to the state board. Q: Are there bulk/corporate discounts? A: Certainly. Any company representative can pre-pay for 5+ licenses for $1,215 each or 10+ licenses for $1,080 each. Please fill out our contact form to let us know you're interested in the corporate discount for the on-demand course. You can also email us at [email protected]. |